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I’ve been thinking and working alot lately about Service Design, and questions about the Dabbawallahs in India have often popped up. An article I read on Meena Kadri’s blog really delighted me. Excerpts: “What do laundry and lunch delivery have to do with my favoured intersection of communication, culture and creativity? Well, in the case of Mumbai’s [...] While walking around Stockholm today, I stumbled upon a store with Puma’s Mongolian Barbecue setup in a rather clunky kiosk (metal tracker ball for mouse, and metal keyboard). I have to confess, I’d heard of Mongolian BBQ ages ago, but for some odd-reason (blame Interaction Studies!) – I never tried it. I finally did try – glued to the screen, engrossed for over 45 minutes at the kiosk trying out several options. I eventually had to surrender the kiosk to 3 French tourists who had been glaring at me for a while. |
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Copyright © 2010 Rahul Sen: Future-Sense - All Rights Reserved |
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